Customer Survey - DUCTZ of Tampa Bay

Did the service provider obtain access to and clean the entire heating and cooling system, including duct work and all components (drain pans, humidifiers, coils, and fans)? YesNo

Has the service provider adequately demonstrated that ductwork and plenums are clean? (Plenum is a space in which supply or return air is mixed or moves; can be duct, joist space, attic and crawl spaces, or wall cavity.) YesNo

Is the heat exchanger surface visibly clean? YesNo

Are both sides of the cooling coil visibly clean? YesNo

If you point a flash light into the cooling coil, does light shine through the other side? It should if the coil is clean. YesNo

Are the coil fins straight and evenly spaced (as opposed to being bent over and smashed together)? YesNo

Is the coil drain pan completely clean and draining properly? YesNo

Are the blower blades clean and free of oil and debris? YesNo

Is the blower compartment free of visible dust and debris? YesNo

Is the return air plenum free of visible dust and debris? YesNo

Do filters fit properly and are they the proper efficiency as recommended by HVAC system manufacturer? YesNo

Is the supply air plenum (directly downstream of the air handling unit) free of moisture stains and contaminants? YesNo

Are interior ductwork surfaces free of visible debris? (Select several sites at random in both the return and supply sides of the system.) YesNo

Is all fiberglass material in good condition (i.e., free of tears and abrasions; well adhered to underlying materials)? YesNo

Are newly installed access doors in sheet metal ducts attached with more than just duct tape (e.g., screws, rivets, mastic)? YesNo

Have all registers, grilles and diffusers been firmly reattached to the walls, floors, and/or ceilings? YesNo

Are the registers, grilles, and diffusers visibly clean? YesNo

Does the system function properly in both the heating and cooling modes after cleaning? YesNo